Pep Boys Auto Service & Tires

Audrey Locke 3 months ago

I had an appointment at 12:00 PM and was told when I booked it that the service would take about an hour and a half. Unfortunately, that was nowhere close to my actual experience. At 1:30 PM, I received a call informing me that they hadn't even started working on my vehicle because of an unexpected issue with the previous car they were servicing. While I understand that unexpected problems can happen, what I don't understand is why no one contacted me sooner to let me know there would be a significant delay. Later, at 2:44 PM, I was informed that my rotors needed to be replaced in addition to the brake service I had scheduled. I needed about 30 minutes to discuss the additional expense before approving the work. After that, I was told the car would be ready in about an hour. The biggest issue was the lack of communication throughout the entire process. I had my baby with me, and there is a huge difference between planning for a 90-minute appointment and being stuck waiting nearly 4 hours. To make matters worse, no one called to tell me the vehicle was ready. I arrived, picked up my car, walked out to it, and only then received a text message saying the vehicle was ready. There was

David Parra 3 months ago

They are very Professional, Patient, and courteous. This is the second time I go through them and I will for sure continue to. They are informative, no pressure, let you know what deals and specials they are having without being uncomfortable asking. Answer all my questions with no attitude or making me feel like I am inconveniencing them like other places do. On top of that were very efficient and completed what I needed in a timely manner. I even bought their team breakfast to say thank you for the pleasant experiences and great customer service they provide. This location's staff conducts themselves very well like true professionals! Manners and a positive attitudes goes a long way. Excellence staff and service 5/5.

Ron Zastre 5 months ago

I took my Cherokee in for warranty work. The first gentlemen I worked with wrote it up perfectly. There were only two things that needed fixing. A right rear shock was cracked and the rear wiper wasn't getting fluid to it. Something happened with the warranty company, so I had to bring it back a couple days later. I told the girl, she was the only one there, the same things that needed repairing. I even told her to look at what was written up before, which she did. OK jump to the finish. The rear shock was repaired, but there was no mention of the window washer fluid getting to the rear wiper. They didn't fix it. I called back and told them what happened. The gentleman I originally talked to said he'd get back to me in a few. it's been a few alright. Days! Never heard back. I'm assuming because they would have to eat the cost to make it right. If this is how you treat your customers, I won't be back. I had also bought four tires from that exact store a couple years ago. Maybe the rest are better, I don't know. I guess my rear window washer will remain inoperable. Lynne

Katie Pollard 8 months ago

I don't recommend pep boys for service repairs. I called for an appointment and was told to come by at 2:30pm. I arrived and couldn't figure out how to enter as the doors were "locked" but they were all broken and I had to go through the garage. I was then told to wait it was a 3-4 hour wait. I asked if there was another time and was asked if I wanted to make an appointment, which I thought I did. I was told the next day at 8am. I arrived and the woman didnt knowledge me. I was asked questions about what needed repaired. I needed a headlight and a tail-light replaced. I was quoted over $700. I asked "seriously?" And was told that the "LED lights are super expensive." I reluctantly agreed and told it would be 1.5hr wait because of the "wiring". I get it but holy crap. So we wait and it's apparently it's a text message that they are done. So after a little over an hour, it's done. The woman told me that they were able to "reduce the price because it wasn't the LED light." They still charged my over $500. Only after I paid and given the breakdown did I see that I was charged an hourly rate for one light of $197 which resulted in almost $250 becauce of the 1.5 hours I had to wait and

John Stampfli 8 months ago

Kendra was an amazing! She was an amazing help during such a stressful time! Will definitely return because that level of customer service is unheard of!!! Give this girl a raise!!!